Refund Policy
Last updated: September 10, 2026
Sommar Club is operated by Seta Ventures LLC, 3133 W. Frye Road Suite 101, Chandler, AZ 85226. Phone: (602) 584-1557. Email: hello@sommarclub.com
All Sales Are Final
Sommar Club offers personalized, prescription-based medical treatments. Since your medication is custom-compounded for your specific needs, it cannot be returned, restocked, or reused. All orders are final and non-refundable once the pharmacy begins preparation.
Eligibility & Timing
- Before Preparation: If you haven’t been issued a prescription yet, or if the pharmacy hasn't started your order, you can request a cancellation by emailing hello@sommarclub.com. If the order has not entered processing, we will provide a full refund.
- Provider Denials: If our medical provider determines treatment is not suitable for you, we will not ship any medication and will refund your payment in full.
- Billing Errors: If you notice a duplicate charge or billing mistake, contact us. Confirmed errors are always refunded in full.
Cancellations & Subscriptions
- Future Shipments: You can cancel at any time through your patient portal or via email. Cancellation prevents future billing and shipments but does not apply to orders already prepared or shipped.
Shipping & Delivery
- Damaged or Lost Items: If your medication is damaged, arrives at the wrong temperature, or is lost, contact hello@sommarclub.com within 24 hours. Please provide your order number and photos. We will investigate and provide a free replacement if warranted. We provide replacements only; no refunds are issued for shipping issues.
- Address Errors: We cannot offer refunds or free replacements for orders that fail to deliver due to an incorrect address entered at checkout.
Contact & Refund Requests
To request a refund, email hello@sommarclub.com with your full name, account email, order number, and reason. We review requests within 2 to 4 business days. Approved refunds are sent to your original payment method and usually appear within 5 to 10 business days.
Disputes
Please contact us directly to resolve any concerns before filing a chargeback with your bank. We are here to help.
Policy Changes
We may update this policy periodically. The version active at the time of your purchase will apply. This policy does not override your legal rights under state or federal consumer protection laws.
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